GOOGLE REVIEWS: https://bit.ly/4kJl1vg
Last updated Dec, 27, 2025
Warranty and Replacement Policy for Thermal and Night Vision Products
- Loan Units During Warranty Repairs
If your device is returned for warranty repairs, and you require it for a hunt or for work, we can provide a loan unit with the same or similar specs to minimize any disruption.
- Out-of-the-Box Issues
If your device experiences issues right out of the box and stock is available, we will supply you with a brand-new unit as quickly as possible. If no stock is available within the country, we can offer you a loan unit until new stock arrives or until your issues are resolved with your current unit.
- Major Faults and Extended Repair Times
In the case of a major fault that may require extended repair times, we can offer you a brand-new replacement instead of a loan unit. We will handle the repair and resale of the device as refurbished. This option is subject to approval and may vary depending on the brand, model, age of the product, and stock availability. If a replacement cannot be provided, a loan unit of similar quality can be supplied if you require it.
- Old or Discontinued Models
If your device model is old or discontinued, we can provide a loan unit during repairs if it is required. In some cases, the manufacturer may offer a replacement or upgrade to a newer model.
We strive to offer the best support for our customers because we understand that thermal devices are a significant investment. If you rely on your device for work, we know that every night without it can impact your livelihood. Rest assured, we are committed to helping you get back to work as quickly as possible.
RETURNS & REFUNDS POLICY
(Thermal, Night Vision & General Products)
Thank you for your purchase. We stand behind the quality of the products we sell and aim to be fair, transparent, and compliant with Australian Consumer Law.
Please read this policy carefully, as it outlines when returns, exchanges, and refunds are accepted.
CHANGE OF MIND RETURNS
Change-of-mind returns are not an automatic right and are not guaranteed.
Any change-of-mind return is accepted strictly at the discretion of our staff, on a case-by-case basis, and may be refused.
Approval depends on factors including, but not limited to:
- The type of product
- The value of the item
- Whether the item can reasonably be resold as new
- Packaging condition and completeness
- Time since purchase
- Stock levels and product lifecycle (e.g. discontinued or run-out items)
We reserve the right to decline a change-of-mind return even if the request is made within the stated timeframe.
CONDITIONS FOR CONSIDERATION OF CHANGE OF MIND RETURNS
If a change-of-mind return is approved, all of the following conditions must be met:
- The return request is made within 30 days of the original purchase date
- The item is new, unused, unmounted, unpowered, and unaltered
- All original packaging, accessories, manuals, seals, tags, and labels are intact
- The item is in as-new, resaleable condition
Items that have been used, mounted, field tested, or handled in a way that prevents resale as new will not be accepted.
REFUNDS, STORE CREDIT & EXCHANGES
For approved change-of-mind returns:
- Returns will generally be issued as store credit or exchange only
- Cash refunds are not guaranteed and may be offered only at our discretion
- Original shipping costs are non-refundable
Refunds or credits are processed only after the item has been received, inspected, and approved.proved.
SALE PRICING & PROMOTIONS
Items purchased prior to a sale, promotion, clearance, or special offer are not eligible for refunds, credits, or exchanges to obtain a lower sale price.
We do not offer:
- Retrospective discounts
- Partial refunds
- Credits for price differences
Returns may not be used as a method to re-purchase the same product at a discounted price after a sale has commenced.
This applies to all products, including thermal imaging and night vision devices.
EXCLUSIONS FROM CHANGE-OF-MIND RETURNS
The following are not eligible for change-of-mind returns:
- Items that have been used, mounted, or field tested
- Products with missing or damaged packaging or accessories
- Clearance, run-out, discontinued, or heavily discounted items
- Custom-configured, special-order, or special-import items
- Any item returned outside the stated return period
WARRANTY, FAULTS & AUSTRALIAN CONSUMER LAW
Nothing in this policy limits your rights under Australian Consumer Law (ACL).
If a product has a major fault, you are entitled to a repair, replacement, or refund as required by law.
If a product has a minor fault, we will repair or replace the product within a reasonable time.
Warranty returns, repairs, replacements, and loan units are handled separately under our Warranty & Replacement Policy and are not affected by sale pricing or promotions.
RETURN PROCESS
To request a return, please contact us first to obtain a Return Merchandise Authorisation (RMA).
Use this form: https://www.bristleup.com.au/returns/
Email: bristleup@live.com.au
Phone: 0427 312 312
Unauthorised returns will not be accepted.
RETURN SHIPPING & RISK
- All return shipping costs are the responsibility of the customer
- Returned goods remain the customer’s responsibility until received and inspected by us
- We strongly recommend using tracked and insured shipping
- We are not responsible for items lost or damaged in transit
Returns should be sent to:
Bristle Up
Attn: Returns – RMA #[Your RMA Number]
13 Garden Street
Yuleba, QLD 4427
Australia
PROCESSING TIME
Once your return is received and inspected:
- Please allow up to 14 business days for processing
- You will be notified by email once the return is finalised
QUESTIONS
If you have any questions about this policy, please contact us before purchasing.
📧 bristleup@live.com.au
📞 0427 312 312