Last updated June 15, 2024

Warranty and Replacement Policy for Thermal and Night Vision Products

  1. Loan Units During Warranty Repairs
    If your device is returned for warranty repairs, and you require it for a hunt or for work, we can provide a loan unit with the same or similar specs to minimize any disruption. 
     
  2. Out-of-the-Box Issues
    If your device experiences issues right out of the box and stock is available, we will supply you with a brand-new unit as quickly as possible. If no stock is available within the country, we can offer you a loan unit until new stock arrives or until your issues are resolved with your current unit.
     
  3. Major Faults and Extended Repair Times
    In the case of a major fault that may require extended repair times, we can offer you a brand-new replacement instead of a loan unit. We will handle the repair and resale of the device as refurbished. This option is subject to approval and may vary depending on the brand, model, age of the product, and stock availability. If a replacement cannot be provided, a loan unit of similar quality can be supplied if you require it.
     
  4. Old or Discontinued Models
    If your device model is old or discontinued, we can provide a loan unit during repairs if it is required. In some cases, the manufacturer may offer a replacement or upgrade to a newer model. 
     

We strive to offer the best support for our customers because we understand that thermal devices are a significant investment. If you rely on your device for work, we know that every night without it can impact your livelihood. Rest assured, we are committed to helping you get back to work as quickly as possible.

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. In most instances we can also offer a full refund. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at bristleup@live.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Bristle Up
Attn: Returns
RMA #
13 Garden Street
Yuleba, Queensland 4427
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return, exchange or refund. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0427312312
bristleup@live.com.au